SAM Online Gift Shop

Policies

DELIVERY & SHIPPING
Allow four to six weeks for most products. Some items may require six to eight weeks delivery time depending on quantity ordered and availability. In the case of unusual shipping (items such as the Porcelain Figurine, Collector's Plate or Mahogany Models), extra shipping charges will be incurred determined by their weights, insurance, etc. Please inquire about these particular items. We generally ship the most economical method which is usually CANADA POST - Regular (up to 9 days most places in Canada). Shipping charges (as of 1 Jan 99) are now the actual shipping costs incurred, NOT FLAT RATE. The orders when packaged will then be weighed and the appropriate charge added to the invoice. The following methods are also available for shipping and will be used only if specified in the order.

  • CANADA POST - XPressPost (3-4 days to major cities)

  • CANADA POST - Courier (1-2 days to major cities)

  • OTHER COURIERS - such as FEDEX, CANPAR, PUROLATOR - these can be as fast as overnight service...

PRICES, SPECIFICATION & AVAILABILITY
All prices listed here are in Canadian Dollars. We do our best to keep this listing up-to-date with current stock situations, but sometimes it is nearly impossible due to the added element of store-front sales. Hence -- prices, specification and availability are subject to change without notice. If there is a discrepancy between the Online Price and In-Shop price, the In-Shop price will always be considered correct.

METHOD OF PAYMENT
We are now able to accept the following forms of payment:

Method Of Payment

Where Accepted From

Method Of Confirmation

Personal Cheque

Only From CDN$ Account

Driver's License # or Major ID

Money Order (Postal or Bank)

Only From CDN Branches

Self-Certifying

International Money Order (in CDN$)

Worldwide Acceptance

Self-Certifying

VISA

Worldwide Acceptance

Telephone, Electronic & Written

MASTERCARD

Worldwide Acceptance

Telephone, Electronic & Written

AMERICAN EXPRESS

Worldwide Acceptance

Telephone, Electronic & Written

One important note is NOT TO SEND cash in the mail! And even more importantly, all credit card information should be handled securely! In otherwords DO NOT SEND the information via E-Mail, all confirmations will be done via the Phone/Fax and electronic verification. So BE SURE to include a number where you can be readily reached! Please make your cheque or money order payable to:

REFUNDS & EXCHANGES
The SAM Gift Shop unconditionally guarantees all of our products. If a product does not meet your expectations, please return it to us with a request for a product exchange or a refund. Should you have any questions about our products or how to order, please call the Gift Shop Manager at (902) 460-1083. As well, we are always on the lookout for new and interesting products to stock in our Gift Shop. If you see or think of an item that might be appropriate, please let us know

 



Shearwater Aviation Museum Gift Shop

P.O. Box 5000 Stn Main
Shearwater, Nova Scotia, Canada
B0J 3A0

We aim for the highest quality of service. If you have any complaints, compliments or suggestions about our customer service, please let us know. Customer satisfaction is our top priority.